What is your turnaround time?
3-5 business days for our online collections, 1-2 weeks for custom orders, and 1-3 weeks for wholesale orders. You'll receive an email confirmation when your order is ready, and after that it will be either shipped, or ready for pick-up.
How do I get my order?
We have a few options:
Canada-Wide Letter Mail is $3.00 or free with any purchase over $25.00 -- this is untracked and is at buyers risk.
Tracked shipping in Canada is $12.00
Free Local Pick-Up is in Azilda between the hours of 8-8 from Monday-Friday only. If you selected local-pick up, a confirmation email with the address will automatically send.
Due to the custom nature of our small shop, no refunds are permitted. However, if there is an issue with your accessory, please don't hesitate to contact us and we will be sure to take care of your concern.
Can I custom order a bow?
We love custom orders! They is typically a longer turnaround time as materials need to be special ordered, and they are at a higher price since it's custom. Message us for more info. We do custom bows for weddings, birthdays, communions, vacations, and more!
Are your bows available for wholesale?
They absolutely are! We are currently in a few boutiques, and are always expanding. We love getting our product out to people all over the world! Send us an email at firstname.lastname@example.org for more information and to receive a line sheet.